Help and support

To help you get set-up on the British Rowing ClubHub Portal we’ve created a suite of support materials.

You’ll find below the basic set-up guides that will help all clubs to get started on the system. We’ll also be sharing a set of enhanced guides with the clubs who have already registered for full use of the ClubHub Portal.

How To Guides

Helpdesk

Finally, if you haven’t been able to find an answer to your question through any of the resources above, then you can access our helpdesk via the ClubHub Portal by clicking on the green help button on the main menu.

We have a team of dedicated staff who will be responding to queries during the hours of 10am to 4pm, Monday to Friday. Any enquiries outside of this time will be picked up as early as possible the following day.

Frequently Asked Questions (FAQs)

We’ve created a detailed set of FAQs for the British Rowing ClubHub Portal, including questions asked by rowing clubs involved in the development of the new system.

You can read the full FAQs here.

If there is a question that you want answering, email us at [email protected] and, where relevant, we’ll add it to the FAQs to help other clubs also using the system.