Concept2 – Customer Service & Oar Representative

Concept2, a market leading manufacturer of fitness and rowing equipment, seeks a talented and motivated individual, with a background in rowing to join our subsidiary office in Nottingham.
Ideal candidate will be a good communicator, with excellent customer service skills and strong attention to detail who enjoys working as part of a small team.

Deadline for application: September 3, 2021.

Main Responsibilities

  • Serve on the Customer Service team – this includes taking orders, answering customer queries and providing product information via both the telephone and email
  • Troubleshooting customer issues
  • Developing good relationships with some of our larger customers
  • Learning about all Concept2 products and providing technical support
  • Work within the Customer Service team as an oar specialist to handle incoming customer calls and emails, take orders and provide technical support
  • Participate in marketing efforts that impact the oar business
  • Liaise between Concept2 and the rowing world, providing the most current information to coaches and athletes, and getting feedback on our products
  • Offer technical service and oar repairs, from our facility and in the field
  • Attend regattas to offer service and support to customers

Required Experience/Qualifications

  • Passion for rowing
  • Ability to learn about products quickly
  • Previous experience within a customer service environment would be preferable
  • High level of competence when working with tools to make oar repairs and provide service
  • Knowledge of and/or a willingness to learn the technical aspects of rowing and rigging
  • Ability to travel to rowing regattas and events to promote our products, develop relationships, learn about the needs of the rowing community, and represent Concept2
  • Self-motivated, with excellent interpersonal skills
  • Ability to work independently and within the structure of a team
  • Proficient in MS Office and MS Outlook
  • Educated to a minimum of grade C GCSE in English & Mathematics
  • Must be eligible to work in the UK, now and in the future.

Click here for the full job description. If you require further information, please contact Jayne Julian at [email protected].

Interested candidates should submit their CV and cover letter by email to [email protected]

Application Dates: From Wednesday 25th August 2021 to Friday 3rd September 2021

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