Concept2 – Customer Service & Oar Representative
Concept2, a market leading manufacturer of fitness and rowing equipment, seeks a talented and motivated individual, with a background in rowing to join our subsidiary office in Nottingham.
Ideal candidate will be a good communicator, with excellent customer service skills and strong attention to detail who enjoys working as part of a small team.
Deadline for application: September 3, 2021.
Main Responsibilities
- Serve on the Customer Service team – this includes taking orders, answering customer queries and providing product information via both the telephone and email
- Troubleshooting customer issues
- Developing good relationships with some of our larger customers
- Learning about all Concept2 products and providing technical support
- Work within the Customer Service team as an oar specialist to handle incoming customer calls and emails, take orders and provide technical support
- Participate in marketing efforts that impact the oar business
- Liaise between Concept2 and the rowing world, providing the most current information to coaches and athletes, and getting feedback on our products
- Offer technical service and oar repairs, from our facility and in the field
- Attend regattas to offer service and support to customers
Required Experience/Qualifications
- Passion for rowing
- Ability to learn about products quickly
- Previous experience within a customer service environment would be preferable
- High level of competence when working with tools to make oar repairs and provide service
- Knowledge of and/or a willingness to learn the technical aspects of rowing and rigging
- Ability to travel to rowing regattas and events to promote our products, develop relationships, learn about the needs of the rowing community, and represent Concept2
- Self-motivated, with excellent interpersonal skills
- Ability to work independently and within the structure of a team
- Proficient in MS Office and MS Outlook
- Educated to a minimum of grade C GCSE in English & Mathematics
- Must be eligible to work in the UK, now and in the future.
Click here for the full job description. If you require further information, please contact Jayne Julian at [email protected].
Interested candidates should submit their CV and cover letter by email to [email protected]
Application Dates: From Wednesday 25th August 2021 to Friday 3rd September 2021