Concept2 – Customer Service & Oar Representative

Concept2, a market leading manufacturer of fitness and rowing equipment, seeks a talented and motivated individual, with a background in rowing to join our subsidiary office in Nottingham.
Ideal candidate will be a good communicator, with excellent customer service skills and strong attention to detail who enjoys working as part of a small team.

Deadline for application: September 3, 2021.

Main Responsibilities

• Serve on the Customer Service team – this includes taking orders, answering customer queries and providing product information via both the telephone and email
• Troubleshooting customer issues
• Developing good relationships with some of our larger customers
• Learning about all Concept2 products and providing technical support
• Work within the Customer Service team as an oar specialist to handle incoming customer calls and emails, take orders and provide technical support
• Participate in marketing efforts that impact the oar business
• Liaise between Concept2 and the rowing world, providing the most current information to coaches and athletes, and getting feedback on our products
• Offer technical service and oar repairs, from our facility and in the field
• Attend regattas to offer service and support to customers

Required Experience/Qualifications

• Passion for rowing
• Ability to learn about products quickly
• Previous experience within a customer service environment would be preferable
• High level of competence when working with tools to make oar repairs and provide service
• Knowledge of and/or a willingness to learn the technical aspects of rowing and rigging
• Ability to travel to rowing regattas and events to promote our products, develop relationships, learn about the needs of the rowing community, and represent Concept2
• Self-motivated, with excellent interpersonal skills
• Ability to work independently and within the structure of a team
• Proficient in MS Office and MS Outlook
• Educated to a minimum of grade C GCSE in English & Mathematics
• Must be eligible to work in the UK, now and in the future.

Click here for the full job description. If you require further information, please contact Jayne Julian at [email protected].

Interested candidates should submit their CV and cover letter by email to [email protected]

Application Dates: From Wednesday 25th August 2021 to Friday 3rd September 2021