Fulham Reach Boat Club – Community Booking Officer
Fulham Reach are looking for someone with great interpersonal and organisational skills that likes administration related tasks and communication with customers.
About Fulham Reach Boat Club (FRBC)
We are a dynamic and growing charity with a bold vision of using Sport for Good.
At FRBC, we believe in making rowing inclusive, accessible, and impactful—particularly for young people who are underrepresented in the sport. FRBC is an innovative and award-winning charity, World Rowing Programme of the Year and UK Community Sports Club of the Year, as well as certified as a Great Place to Work 2024/25.
About the Role
The person understands the purpose of our charity and is a proud ambassador for FRBC.
This role will be responsible for ensuring that bookings of rowing sessions for courses, corporates and private coaching are filled throughout the year. This is done by monitoring of our website, the inbox, taking calls and enquiries made in person. The person will be responsible for a smooth bookings process for our customers but also for maintaining customers data base to help our bookings targets. All those activities need to be done with our charitable purpose in mind. All profit from the sale of courses and individual rowing sessions is used to support running of the charity.
Key Responsibilities:
- Monitoring of website and inbox for rowing bookings enquiries, adult Learn To Row and private coaching, as well as positive opportunities for our charity.
- Friendly communications with all customers.
- Maintaining bookings software and Excel spreadsheets.
- Matching bookings with coaches’ availabilities, working closely with Chief of Operations.
- Reporting to Chief of Finance on monthly bookings results and discussing targets.
- Raise awareness for FRBC’s charitable work across all bookings and support our fundraising teams’ charitable activities and events.
Essential skills and experience:
- Excellent organisational and administrative skills
- Understanding of sport management, rowing logistics and safety
- Understanding of safeguarding and protecting children, young people and adults.
- Ability to work independently as well as part of a team
- Excellent customer service skills, professional and friendly
- Good at finding solutions, easy going and able to respond to challenges.
What We Offer:
- A chance to be part of a vibrant rowing community and charity
- Free use of gym, equipment, and facilities when not volunteering
- Skills development and training opportunities (e.g. boat repair techniques)
- Socials, Awards and Recognition events
- A warm welcome from a passionate and supportive team
Salary: £14,000
Type: Part-time (20 hours per week)
Application Dates: From Wednesday 9th July 2025 to Monday 28th July 2025
